ISSUE:
As a User, I'm unable to download a file while using Internet Explorer (IE). As a result, I don't have proper access to my training certificate downloads, report outputs, et al.
Self-help:
Enable file download
Internet Explorer 8
- Click on Tools then Internet Options
- Select Security tab and ensure the “Internet” zone is selected
- Click the “Custom Level” button to open the Security Settings window
- Under “Downloads select Automatic prompting for file downloads” select the “Enable” radio button
- Under “Downloads select File download” select the “Enable” radio button
- Click “OK” to save
- Select “Advanced” tab in the Internet Options window
- Uncheck the checkbox on “Do not save encrypted pages to disk”
- Click "OK" to save
Internet Explorer 9+
- Click on Tools >> Internet Options.
- Select “Security” tab and ensure the “Internet” zone is selected.
- Click the “Custom Level” button to open the Security Settings window.
- Under “Downloads >> File download” select the “Enable” radio button.
- Click “OK” to save.
- Select “Advanced” tab in the Internet Options window.
- Uncheck the checkbox on “Do not save encrypted pages to disk.”
Following these steps should solve your issue. If it hasn’t, please call our Help Desk.
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