How do I Install and Update the Patient Cloud App for Android?

Issue:

As a user, I would like to install, update, and or/uninstall the Patient Cloud app on my Android device.  

Self-Help:

• To install the Patient Cloud App, navigate to the Play Store, type the name of the app in the search box, select it and press Install.

• To update the Patient Cloud App, navigate to the Play Store, type the name of the app in the search box and select the app.
  • If you see the option “Open” – the application is up-to-date. 
  • If "Open" does not appear you will see the “Update” option instead. 

• To uninstall the Patient Cloud App, navigate to the Play Store, type the name of the app in the search box, select the app and press 'UNINSTALL'.

• The Patient Cloud App requires Anrdoid 4.1 OS or later. In order to check which version of the Android OS is currently installed, proceed with the steps below:
  • Navigate to the Settings icon from the main menu:

• As shown above, if the Android version is 4.1 or above – no update is required.
• If an update is required, Select “System updates” in order to update the Android OS to a compatible version.
• If an update is required, ensure that the Android device is plugged into a power source via the USB cable and that it is connected to the Internet. Once the update begins, stand-by until it completes.

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