Issue
I can't sign into the Medidata Platform and/or I don't know how to find the sign-in page.
Self-Help
You need to sign into iMedidata to access your software. See the two articles below should you need to reset your password or access our platform from an older browser version.
- iMedidata: I can't log in because I’ve forgotten my password or security question answer
- Accessing the Medidata Platform from Older Browser Versions
ADDITIONAL HELPFUL ARTICLES:
- Chat Hours
- Medidata's Product Release Calendar + Glossary
- Quick Guide: Finding Product Information
- Opening a Ticket: Product Escalation Guidance
- How to Use Your iMedidata Account Number
- General Troubleshooting Articles
- Customer Success Center: Best Practices
- Medidata Academy: Training & Learning
NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!
Following these steps should solve your issue. If it has not, please call our Helpdesk.
TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!
Thank you for using the Medidata Customer Success Center!
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