Medical Imaging Clinical: Transfer Agent

Issue:

• I need help uploading/downloading images in Medidata Medical Imaging
• I need to install the InteleGRID Transfer Agent

Self-Help:

• Open Internet Explorer (as other browsers do not work for this application)
• To install the InteleGRID Transfer Agent, open this link:
  • https://www.intelegrid.com/upgrade/InteleGRIDControlInstall.msi
• You will be asked whether you would like to save or run the installer --> Select “Run”
• Select “Yes” if you are asked to allow the installation
•  After the installation is complete, go to www.intelegrid.com/upgrade/transferagent.html.
• Click the ‘Start Control Test’ button and allow the test to complete. If all tests pass, your PC is ready to upload images to the inteleGRID.
• If any of the tests fail, the system will provide you with a resolution under the Info column, next to the failed test.
• In case you are unable to perform the steps to resolve the issue, please capture a screenshot of the full control test results and call our Help Desk.

FAQs:

Q: What browsers is Transfer Agent compatible with?
A: Transfer Agent is compatible only with Internet Explorer. Make sure you open the above links using IE.

Q: I don’t seem to have permissions to install software on my computer. How do I get Transfer Agent installed in this case?
A: Your local IT will have the appropriate permissions to install the software for you.

ADDITIONAL HELPFUL ARTICLES:

• Chat Hours
• Medidata's Product Release Calendar + Glossary
• Quick Guide: Finding Product Information
• Opening a Ticket: Product Escalation Guidance
• How to Use Your iMedidata Account Number
• General Troubleshooting Articles
• Customer Success Center: Best Practices
• Medidata Academy: Training & Learning

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Following these steps should solve your issue. If it has not, please call our Helpdesk.

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