- I need help uploading/downloading images in Medidata Medical Imaging
- I need to install the InteleGRID Transfer Agent
- Open Internet Explorer (as other browsers do not work for this application)
- To install the InteleGRID Transfer Agent, open this link:
- You will be asked whether you would like to save or run the installer --> Select “Run”
- Select “Yes” if you are asked to allow the installation
- After the installation is complete, go to www.intelegrid.com/upgrade/transferagent.html.
- Click the ‘Start Control Test’ button and allow the test to complete. If all tests pass, your PC is ready to upload images to the inteleGRID.
- If any of the tests fail, the system will provide you with a resolution under the Info column, next to the failed test.
- In case you are unable to perform the steps to resolve the issue, please capture a screenshot of the full control test results and call our Help Desk.
Q: What browsers is Transfer Agent compatible with?
A: Transfer Agent is compatible only with Internet Explorer. Make sure you open the above links using IE.
Q: I don’t seem to have permissions to install software on my computer. How do I get Transfer Agent installed in this case?
A: Your local IT will have the appropriate permissions to install the software for you.
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- Chat Hours
- Medidata's Product Release Calendar + Glossary
- Quick Guide: Finding Product Information
- Opening a Ticket: Product Escalation Guidance
- How to Use Your iMedidata Account Number
- General Troubleshooting Articles
- Customer Success Center: Best Practices
- Medidata Academy: Training & Learning
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Following these steps should solve your issue. If it has not, please call our Helpdesk.
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