Issue:
- I need help uploading/downloading images in Medidata Medical Imaging
- I need to install the InteleGRID Transfer Agent
Self-Help:
- Open Internet Explorer (as other browsers do not work for this application)
- To install the InteleGRID Transfer Agent, open this link:
- You will be asked whether you would like to save or run the installer --> Select “Run”
- Select “Yes” if you are asked to allow the installation
- After the installation is complete, go to www.intelegrid.com/upgrade/transferagent.html.
- Click the ‘Start Control Test’ button and allow the test to complete. If all tests pass, your PC is ready to upload images to the inteleGRID.
- If any of the tests fail, the system will provide you with a resolution under the Info column, next to the failed test.
- In case you are unable to perform the steps to resolve the issue, please capture a screenshot of the full control test results and call our Help Desk.
FAQs:
Q: What browsers is Transfer Agent compatible with?
A: Transfer Agent is compatible only with Internet Explorer. Make sure you open the above links using IE.
Q: I don’t seem to have permissions to install software on my computer. How do I get Transfer Agent installed in this case?
A: Your local IT will have the appropriate permissions to install the software for you.
ADDITIONAL HELPFUL ARTICLES:
- Chat Hours
- Medidata's Product Release Calendar + Glossary
- Quick Guide: Finding Product Information
- Opening a Ticket: Product Escalation Guidance
- How to Use Your iMedidata Account Number
- General Troubleshooting Articles
- Customer Success Center: Best Practices
- Medidata Academy: Training & Learning
NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!
Following these steps should solve your issue. If it has not, please call our Helpdesk.
TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!
Thank you for using the Medidata Customer Success Center!
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