Rave Reports: Network Failure Error

Issue:

I am receiving a Network Failure error when I’m downloading Rave Data Stream Reports in CSV or TXT format with Google Chrome.

Self-Help:

Using Firefox:

• The quickest solution is to use Mozilla Firefox. No other steps are needed in this browser.

Using Chrome:

• Use Google Chrome Version 51 or higher but take the following steps:
• Open a stream report, Select 'CSV' as the format and the 'InLine' option

• Then click "Download File", Copy the text that appears in the window and paste it into a text editor.
• Save the file as a CSV file (if this can't be done, save in another format and then rename the file extension to .csv)
• Open the report in Excel and edit as necessary.

Using Internet Explorer:

Use Internet Explorer with the 'InLine' report download option selected instead of 'Attachment':

• Create your report in Reporter as you normally would.
• When the Download File screen appears, change Export Type from Attachment to Inline.

• Click Download File.
• When "What do you want to do with Stream-QueryDetail.csv?" click on Save as.  
• DO NOT use the Open option as that will open the file in IE as a comma delimited file. While the data is correct, we are looking to open the CSV file in Excel.

• Choose a location such as your Desktop or the Downloads folder to save the file. Make sure the file type is Microsoft Office Excel Comma Separated Values File (*.csv).

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