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RaveX: Why can’t I create a subject in RaveX?

ISSUE:

As a Site User, I can’t add a subject in RaveX 2017.2.0.

 

Self-Help: 

Here is a checklist to help you triage your situation:

  • Has a Primary Investigator been assigned?
    • If yes, in order for ANY USER to add a subject, the Primary Investigator(s) must be valid, active, and have all eLearnings completed before any additional subjects can be added to the site by any role.
    • If no, assigning subjects should work. If you are finding that it’s still not working, please call our Help Desk.

 

FAQs:

Q: Where can the Primary Investigator find their elearnings?

A: Any user can find his eLearnings by logging into their iMedidata account and accessing the eLearning section in the Task Pane

 

Q:  Can I simply remove the Primary Investigator as a workaround to chasing them down to finding their eLearning?

A:  If you are using a RaveX version below 2017.2.0 you cannot, a Principal Investigator is needed before a subject can be created.

 

Q: What code versions are affected by this?

A: Versions below 2017.2.0. Starting with RaveX 2017.2.0, this requirement has been removed. 

 

Following these steps should solve your issue. If it hasn’t, please call our Help Desk.

TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!

Thank you for using Medidata’s Help Center!

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