Rave: I want to close / cancel a query

Issue

• I want to close/cancel an automatic/manual query in Rave.
• How do queries display at different stages of their lifecycle?

Self-Help

How to close/cancel manual query in Rave

In order to cancel a manual query, the following criteria should be met:

• The query does not require a response
• No response is entered to a query that requires one

• Click Save. All changes will be reflected in the audit trail.

In order to close a manual query:  Manual queries are being closed from the subject level.

• Go to your Study > Site > Subject > and select the form/ folder the query has been opened within:

• Select close query from the drop-down
• Click Save

NOTE: You can also Re-Query by selecting the option from the drop-down. This will trigger an additional manual query to the existing one with “Requires Response” checkbox checked.

• You can leave it this way or uncheck it:

NOTE: Only answered queries can be closed (queries that require an answer). An unanswered query can only be canceled as per the section above.

How to close system queries:

Usually, the system queries are opened by Rave when certain data should be updated. The query indicates what required data is needed in order to close/ clear it. These queries are automatically closed whenever the updates are in place.

Depending on the system query, different types of responses may be required:

• Data Change Only
• Additional Response Required: requires that the user provide additional information in a text box displayed on the left side of the screen.

The system query could be marked as requiring response or not

• If the system query does not require an answer, the text box will be grayed out and you will not be able to modify it.

• Correct the data that needs to be updated
• Click Save

If the system query does require an answer:  

• Click Edit (the pencil icon next to the response box)
• Complete any updates
• Click Save

Rave: How do queries display in different stages of their lifecycle

Below you can find all query status icons and their meaning in Rave:

A query has been answered and closed it will be still visible on the respective field, but the field will no longer will be colored in pink/ red:

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