Why Is My Computer Slow, Finding Errors, and Pages Are Freezing?

Issue:

As a User, my Medidata Software isn’t performing as expected. It's slow, finding errors, and pages are freezing.

Self-Help: 

You can try remedying this by cleaning your cache for your specific browser.

Select the browser (by clicking the link below) you are using for instructions on how to clean your cache:

• Google Chrome
• Internet Explorer 8, 9, 10, 11 
• Mozilla Firefox 24+ 
• Mozilla Firefox 21+ for Mac 
• Apple Safari 

If cleaning your cache doesn't solve your issue, please try setting your computer into Compatibility Mode.

FAQs:

Q: What is a ‘cache’ and why does it affect my computer performance?
A: Internet browsers use ‘caching’ to store HTML web pages by storing a copy of visited pages, and then using that copy to render whenever you revisit that page. When the stored cache is too big, this can cause performance issues with your browser. Cleaning the cache might resolve issues such as (but not limited to): slowness, firing error messages, and pages freezing.

Q: What is Compatibility Mode?
A: Compatibility mode is a software mechanism in which a software either emulates an older version of software, or mimics another operating system in order to allow obsolete or incompatible software or files to remain compatible with the computer's newer hardware or software. Enabling the browser’s compatibility view might resolve issues such as, but not limited to links, drop down menus or buttons that are not working properly, missing website functionalities and webpage freeze.

ADDITIONAL HELPFUL ARTICLES:

• Chat Hours
• Medidata's Product Release Calendar + Glossary
• Quick Guide: Finding Product Information
• Opening a Ticket: Product Escalation Guidance
• How to Use Your iMedidata Account Number
• General Troubleshooting Articles
• Customer Success Center: Best Practices
• Medidata Academy: Training & Learning

NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!

Following these steps should solve your issue. If it has not, please call our Helpdesk.

TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!

Thank you for using the Medidata Customer Success Center!