How to install Adobe Flash Player for eLearnings & trainings

Issue:

• My eLearning course does not launch
• My training course is freezing/displaying a black screen/not responding/not displaying correctly

Self-Help:

NOTE: All eLearning courses require Adobe Flash Player.

First, check to see if your pop-up blocker is disabling the eLearning window from displaying properly.

If your pop-up blocker is not the issue, you may have an old version of Adobe Flash. To solve this you can do one of two things:

Quick Fix: You can use a different browser, such as Google Chrome as it normally utilizes the newest Flash Player versions and is less likely to require an update.

Longer Fix: Update your Flash Player version (either yourself or contact your IT department) by following the steps below: 

• Click http://get.adobe.com/flashplayer 
• Uncheck the boxes against all optional offers in the middle section of the screen
• Click Install Now.

•  Select Run at the prompt. 

• Complete the installation, then close and re-open your browser and try to run the eLearning course again.

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Following these steps should solve your issue. If it has not, please call our Helpdesk.

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