FTP Password Reset for 3rd Generation Servers



As a user I want to reset my FTP password



  1. In order to reset your 3rd Generation FTP password navigate to or *You should use these links for password reset purposes only.
  2. When the page is loaded click the forgot password option:


  3. The following window will load, enter your email or the username the email is associated with and click submit:

  4. You will see the following message:password_reset_message.PNGNote: The password reset link is active for 10 minutes!

  5. You will receive the following email:

  6. Once you click on the link, you will be directed to the password reset screen. Enter your username or email. Type and confirm the new password. The click Submit: new_password.png

Following these steps should solve your issue. If it hasn’t, please call our Help Desk.


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