Firewall Issues: MMI Outbound Connectivity Blocked


I am unable to establish outbound connectivity.


  1. Depending on your organization’s security policies, you may need to modify your proxy or firewall. Most sites are not required to adjust firewalls for the Director to function properly.

Note:The Medidata Medical Imaging inteleGRID client software securely communicates with the Medidata Medical Imaging inteleGRID servers by way of OUTBOUND TCP Port 443 and TCP/UPD Ports 31001 and 31002.

2. In the event that your systems are configured to block outbound connections, add the IP addresses below to your “whitelist”:

    3. If you cannot use a net mask in your proxy/firewall configuration, below is the current set of         IP addresses in use:

Following these steps should solve your issue. If it hasn’t, please call our Help Desk.

TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!

Thank you for using Medidata’s Help Center!

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