Firewall Issues: MMI Outbound Connectivity Blocked and IP Addresses

Issue:

I am unable to establish outbound connectivity using Medidata Medical Imaging (MMI).

Self-Help:

Depending on your organization’s security policies, you may need to modify your proxy or firewall. Most sites are not required to adjust firewalls for the Director to function properly.

AWS IP Addresses

With Imaging's move to the AWS hosting environment, users who upload or download image files should consider adding the following IP Addresses to their ‘whitelist’ if their networks or computers are configured to block outbound connections.  

Wherever possible customers should setup outbound firewall rules to allow access to specific domain names rather than fixed IP addresses.  Should the need arise given increased system volume, the AWS hosting environment may dynamically add additional IP addresses. Allowing access to the specific domain names will ensure no interruption in service should that occur.

Although not required for uploads and downloads to complete, users who add these IP Addresses to their whitelist in advance will continue to experience optimized upload and download performance without interruption.

Following these steps should solve your issue. If it hasn’t, please call our Help Desk.

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