- On February 5, 2018, Medidata Medical Imaging daytime help will transition over to our 24x7 Global Helpdesk.
- By February 28th, our Cincinnati Team will take the role of second level support.
How does this affect me?
- You can call our 24x7 Global Helpdesk (US - 1-866-MEDIDATA) to get immediate help, or you can email email@example.com. This email will remain active, even after the transition is complete on February 28th.
- FYI - You can find our Global Helpdesk information in Help Center at any time by viewing this article.
How is the Global Helpdesk different?
- We have put together an article to help you have a seamless transition to our Global Helpdesk. You can read it here.
Q: How will this transition affect my service? I’m very comfortable with the Cincinnati Team.
A: Rest assured that the Cincinnati Team is overseeing this transition. Your issues will continue to be triaged by experts.
Q: Are there any self-help articles I can use for Medidata Medical Imaging?