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Medidata Product Helpdesk and Patient Cloud / Device Support Telephone Numbers

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Paige Lohmar
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Product & RTSM Helpdesk Phone Numbers

Toll-Free  1-866-MEDIDATA (633-4328)
Direct 1-951-821-2621
Fax 1-973-954-5621
Toll-Free Fax 1-877-743-2350

E-mail PRODUCT:          E-Mail RTSM:   

helpdesk@mdsol.com

rtsmsupport@mdsol.com
Hours 24 hours a day, 7 days a week
Languages English, Spanish, German, French, Italian, Bulgarian are supported with native speakers during respective business hours.  Translation Services are engaged during off hours and occasionally during peak calling times.

 

Japan Helpdesk

Toll-Free 0120-543-675
Fax

+81-3-5795-0860
E-mail japanhelpdesk@mdsol.com
Hours Mon - Fri, 9 AM to 8 PM JPN

 

China/Korea Helpdesk

Phone

China: 400 882 2034 (shared toll)

Korea: 02-6022-2403 (toll free)
E-mail

APAChelpdesk@mdsol.com

Hours

China: Mon - Fri, 8 AM to 8 PM CST

Korea: Mon - Fri, 9 AM to 9 PM KST
Languages Korean and Mandarin are supported with native speakers during respective business hours.  Translation Services are engaged during off hours and occasionally during peak calling times.


Worldwide Product & RTSM Support Toll-Free Telephone Numbers

E-mail PRODUCT:          E-Mail RTSM:   

helpdesk@mdsol.com

rtsmsupport@mdsol.com
Hours 24 hours a day, 7 days a week
Click here to Show Details
COUNTRY TYPE #
Argentina Toll-Free Number 0 800 6662940
Armenia Toll-Free Number 60465979
Australia Toll-Free Number 1 800 186 549
Austria Toll-Free Number 0800 677 658
Bahamas Toll-Free Number 1 800 205 0035
Bahrain Toll-Free Number 800 04 268
Belarus Toll-Free Number 88 2000 110009
Belgium Toll-Free Number 0800 49 414
Bolivia Toll-Free Number 800101875
Brazil Toll-Free Number 0800 891 4809
Bulgaria Toll-Free Number 00800 110 0163
Canada Toll-Free Number 1 866 232 9966
Chile Toll-Free Number (New Tel No) 800 914644
China Shared-toll Number 400 882 2034
Colombia Toll-Free Number 01 800 915 5929
Costa Rica New Toll-Free No. 0 800 032 0116
Croatia Toll-Free Number 0 800 222 879
Cyprus Toll-Free Number 800 98401
Czech Republic Toll-Free Number 800 900 359
Denmark Toll-Free Number 80 883 736
Dominican Republic Toll-Free Number 1 888 751 4457
Egypt Toll-Free Number 800 000 0988
El Salvador Toll-Free Number 800 6406
Estonia Toll-Free Number 800 0100 161
Finland Toll-Free Number 0 800 111059
France Toll-Free Number 0805 102 387
Georgia Geo 706770584
Germany Toll-Free Number (New Tel No) 0800 589 1595 
Greece Toll-Free Number 00800 12 6855
Guam Toll-Free Number 1 866 383 1497
Honduras Toll-Free Number 800 2791 9275
Hong Kong S.A.R., China Toll-Free Number 800 903 240
Hungary Toll-Free Number 06 800 17376
Iceland Toll-Free Number 800 82 62
India Toll-Free Number 000 800 100 6771
Indonesia Toll-Free Number 001 803 011 4100
Ireland Toll-Free Number 1800 93 1096
Israel Toll-Free Number 1 809 214 489
Italy Toll-Free Number 800 987 161
Japan Toll-Free Number  0120 543 675
Korea Toll-Free Number 02 6022 4206
Latvia Toll-Free Number 800 02683
Lebanon Toll-Free Number 855 897 4711
Lithuania Toll-Free Number 8 800 30430
Luxembourg Toll-Free Number 800 2 6712
Malaysia Toll-Free Number 1 800 80 3763
Malta Toll-Free Number 800 62024
Mexico Toll-Free Number 001 866 356 2083
Monaco Toll-Free Number 800 93408
Netherlands Toll-Free Number 0800 949 4567
New Zealand Toll-Free Number 0 800 448 077
Norway Toll-Free Number 800 10 973
Panama Toll-Free Number 00 800 226 4733
Peru Toll-Free Number 800 53244
Philippines Toll-Free Number 01 800 1 114 0198
Poland Toll-Free Number 00 800 121 1660
Portugal Toll-Free Number 800 860 241
Romania Toll-Free Number 0 800 89 5002
Russia Toll-Free Number 8 10 8002 7803011
San Marino Toll-Free Number 800 923 042
Serbia Toll-Free Number 0 800 190 179
Singapore Toll-Free Number 800 1204375
Slovakia Toll-Free Number 0 800 042 159
Slovenia Toll-Free Number 0 800 80139
South Africa Toll-Free Number 0 800 064 557
South Korea Toll-Free Number 02 6022 2403
Spain Toll-Free Number 800 098 040
Sweden Toll-Free Number 0200 898 729
Switzerland Toll-Free Number 0800 001 256
Taiwan, China
 Toll-Free Number 00 801 126916
Thailand Toll-Free Number 001 800 12 066 5310
Trinidad and Tobago Toll-Free Number 1 800 205 4733
Turkey Toll-Free Number 00 800 1420 31101
Ukraine Toll-Free Number 0800504788
United Arab Emirates Toll-Free Number 800 017 5857
United Kingdom Toll-Free Number 0800 001 5212
United States Direct 1 951 821 2621
United States Toll-Free Number 1 866 633 4328
United States Fax 1 973 954 5621
United States Toll-Free Fax 1 877 743 2350
United States Minor Outlying Islands Toll-Free Number 1 866 383 1497
Uruguay Toll-Free Number 000 413 598 3535
Venezuela Toll-Free Number 800 162 7455
Vietnam Toll-Free Number 1800 4896

 

Patient Cloud / Device Support Phone Numbers

Languages English, Spanish, German, French, Mandarin, Korean are supported with native speakers during respective business hours.  Translation Services are engaged during off hours and occasionally during peak calling times.
E-mail patientcloudsupport@mdsol.com
Hours 24 hours a day, 7 days a week

US

 Toll-Free Number 877-338-2778 (877-DEV-ASST)
Australia Toll-Free Number 1800 411 851
Argentina Toll-Free Number 0800 444 1591
Austria Toll-Free Number 0800 006078
Belarus Toll-Free Number 88 2000 110999
Belgium Toll-Free Number 0800 38939
Bosnia and Herzegovina Toll-Free Number 0800 83035
Brazil Toll-Free Number 0800 761 1572
Bulgaria Toll-Free Number 00800 2100382
Canada Toll-Free Number 1877 574 3403
Chile Toll-Free Number (New Tel No) 800 914676
China Toll-Free Number 4001202389
Colombia Toll-Free Number 01 800 518 2808
Costa Rica Toll-Free Number 0 800 032 0117
Croatia Toll-Free Number

0 800 806 281
Cyprus Toll-Free Number 800 98397
Czech Republic Toll-Free Number 800 143323
Denmark Toll-Free Number 80888234
Dominican Republic Toll-Free Number 1800 148 5503
Egypt Toll-Free Number 00800 000099
Estonia Toll-Free Number 800 011 1601
Finland Toll-Free Number 0800 915652
France Toll-Free Number 0805 101478
Georgia Geo 0706 777944
Germany Toll-Free Number (New Tel No) 0800 525 0268 
Greece Toll-Free Number 800 128317
Guatemala Toll-Free Number 1 800 375 0052
Hong Kong S.A.R., China Toll-Free Number 800 905726
Hungary Toll-Free Number 0680019586
India Toll-Free Number  000 800 9190350
Ireland Toll-Free Number 1800 936968
Indonesia Toll-Free Number 0078030114377
Israel Toll-Free Number 1 809 216 363
Italy Toll-Free Number 800 977538
Japan Toll-Free Number

006633813030 (non-IP Phone)
Kenya Toll-Free Number 0800 000048
Latvia Toll-Free Number 80004123 
Lithuania Toll-Free Number 880030591
Malaysia Toll-Free Number 1800 81 3956
Mexico Toll-Free Number 001 866 629 6602
Moldova Geo (via Romania) +40 (31) 2294534
Netherlands Toll-Free Number 0800 9494654
New Zealand Toll-Free Number 0800 447804
Nigeria Toll-Free Number 7080601299
Norway Toll-Free Number 800 16673
Oman Toll-Free Number 800 74251
Panama Toll-Free Number +507 800 0140
Peru Toll-Free Number 0 800 54782
Philippines Toll-Free Number 1 800 1 114 2339
Poland Toll-Free Number 00 800 121 4416
Portugal Toll-Free Number 800 855259
Qatar Toll-Free Number 00800 101503
Romania Toll-Free Number 800 410135
Russia Toll-Free Number 8800 7073827
Saudi Arabia Toll-Free Number 800 850 0109
Serbia Toll-Free Number 0 800 191077
Singapore Toll-Free Number 800 1206095
Slovakia Toll-Free Number 080 0001796
South Africa Toll-Free Number 0800 988829
South Korea Toll-Free Number 00 79814 8008081
Spain Toll-Free Number 800 600213
Sri Lanka Toll-Free Number 072 010 1649
Sweden Toll-Free Number 0200896347
Switzerland Toll-Free Number 0800 002270
Taiwan, China
 Toll-Free Number 008 011 36237
Thailand Toll-Free Number 1 8000 12462
Turkey Toll-Free Number 0800 6214545
Ukraine Toll-Free Number 00800 500769
United Arab Emirates Toll-Free Number 800 018 7065
United Kingdom Toll-Free Number 0800 0151348
Uruguay Toll-Free Number 000 413 598 5747
Vietnam Toll-Free Number 1 800 400071

 

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NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!

 

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