Accessing the Medidata Platform from Older Browser Versions

Accessing Medidata Platform with old browser versions

A banner message similar to the one pictured here will be displayed at the top of the log-in page when accessing Medidata Platform with any of the outdated browsers listed below. (NOTE: If you don't see this banner, your browser does NOT require upgrading at this time):

Please also note that although the banner message will not be displayed, browsers other than those listed above may require additional settings changes to correspond with future security changes.

The actions you may be required to take are dependent upon which browser version you are currently using.

• Browsers that need to upgrade: Those listed above (Chrome <30, Firefox <27, IE <11, Safari <7, Opera <17)

These versions are required to upgrade to a ‘Safer’ browser version.  

• Browsers which may be used with adjusted settings: IE 8-10, Firefox 24-26, some Google Chrome versions above 30, excluding latest versions

These versions should either be upgraded to a newer browser version or may still be used with some additional adjustments listed below.

NOTE: If you wish to continue using one of these unsupported versions, please contact your local IT/Desktop Support department to assist in reviewing the instructions below and to change the TLS settings appropriately.

• Internet Explorer settings
• Mozilla Firefox settings
• Google Chrome settings

Internet Explorer Settings:

Confirm TLS setting and enable TLS1.2 in your browser

Click the “Tools” icon in the top right corner and select Internet options. (Alternatively, press the Alt key to bring up the menu, then click ‘Tools’ and select ‘Internet options’.)

Go to the Advanced tab on the right and scroll down to the Security section to confirm if “Use TLS 1.2” is selected. If not, please mark the checkbox and click on Apply before closing the window.

NOTE: If you are using IE8 on Windows Vista, you will only find the “Use TLS 1.0” checkbox. In this case, you should contact your organization’s IT department to upgrade the browser or OS to be compatible with TLS1.2 communication.

Confirm Go Daddy G2 root certificate is installed

From Internet Options, go to the Content tab and click on ‘Certificates’

Select the Trusted Root Certification Authorities tab and confirm that the Go Daddy Root Certificate Authority – G2 is listed.

If your PC has Windows Update enabled, the latest versions of certificates are installed to your machine with Windows patches. In most cases, Go Daddy Root Certificate Authority – G2 will have already been installed. If you cannot find the Go Daddy Root Certificate Authority – G2, please contact your organization’s IT team and follow their advice.

Mozilla Firefox Settings:

Confirm TLS setting and enable TLS1.2 in your browser

After accessing Rave or iMedidata, click on the Padlock icon at the left side of the address bar, then click on the More Information… 

Click on the Security icon and confirm your current TLS version.

NOTE: If “TLS 1.2” is included in the list contained under Technical Details then no further action is required and you may close the window. If you do not see “TLS 1.2” then please proceed to the next step.

To set-up TLS 1.2, enter the text “about:config” in the address bar on the browser and press Enter. Please make sure no spaces are entered.

An alert screen will appear but go ahead and click on the “I’ll be careful, I promise!” button.

The Configuration window will appear. In the Search bar, enter the text “security.tls.version” and press Enter.

Right-click on “tls.version.min” and select Modify.

In the pop-up window, change the value to “1” and click OK before closing the browser.

NOTE: If ‘1’ is set for ‘security.tls.version.min’, TLS 1.0 / TLS 1.1 / TLS 1.2 are enabled.

Confirm Go Daddy G2 root certificate is installed

Click the Open menu icon at the top-right of the window, and select Options.

Select Advanced from the left pane. Go to the Certificates tab and click View Certificates.

Select the Authorities tab and confirm Go Daddy Root Certificate Authority – G2 is listed.

Google Chrome Settings:

If your browser is a version less than Chrome 30, please contact your local IT team to upgrade to the latest version permitted within your organization. After upgrading your browser, please check the TLS setting. If the upgraded browser does not use TLS1.2, you can enable it by following the instructions below.

NOTE: The latest browser versions enable TLS1.2 as default and you may not need to change your settings manually.

Confirm TLS setting and enable TLS1.2 in your browser

After accessing Rave or iMedidata, click on the Padlock icon at the left side of the address bar, and then click on the More Information…

Select the Connection tab and confirm which version is being used for TLS communication. If you do not see “TLS 1.2”, then please proceed to the next step.

Click the Customize and control Google Chrome icon, then select Settings.

Click on Show advanced settings… at the bottom of the page.

Click on Change proxy settings… in the Network section.

The Internet Options window will be displayed.

Go to the Advanced tab on the right and scroll down to the Security section to confirm if Use TLS 1.2 is selected. (If not, please mark the checkbox and click on Apply before closing the window.)

Please note that the window name may vary (e.g. Internet Properties) according to your browser version).

Confirm Go Daddy G2 root certificate is installed

Click the Customize and control Google Chrome icon and select Settings, then select Show advanced settings.

These steps are exactly the same as those described in “Confirm TLS setting” section above. Click Manage Certificates.

Select the Trusted Root Certification Authorities tab and confirm Go Daddy Root Certificate Authority – G2 is listed.

Please contact your local IT/Desktop Support if you experience any issues with the settings/upgrades or if you have any questions.

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• General Troubleshooting Articles
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