- I’ve forgotten my Rave password and do not have my PIN to change/recover my account
- I'm locked out of Rave
Self-Help & FAQs
Q: What is the PIN Rave is asking for? I don’t remember setting this up with my Username.
A: Your PIN was assigned to you by Medidata or your company administrator. If you saved your email, search for email title “PIN” or our sending address “@mdsol.com” and see if you can find your PIN there.
NOTE: If you can not find your PIN in an existing email, you’ll need to call our Helpdesk to get a new PIN. For security reasons, there is no other way to give you a new PIN without contacting our Helpdesk.
Q: Can I save/write down my PIN?
A: Yes! Absolutely. Just please make sure it's in a secure location that can't be easily compromised.
Q: I’m in a hurry, how can I make this process of speaking to an agent go faster?
A: Please have the following items ready to go when speaking to an agent (either via phone or chat box):
- First and last name
- Email address
If you have already opened a ticket, you can just provide the ticket number.
Q: Why do I get locked out of Rave without a PIN?
A: Due to security measures in Rave, we have a 2-factor authentication set-up. So if you forget your password and need to reset it, you can only do so if you also have your assigned PIN. By the way, after a few tries of entering your PIN incorrectly, you’re locked out of Rave.
ADDITIONAL HELPFUL ARTICLES:
- Chat Hours
- Medidata's Product Release Calendar + Glossary
- Quick Guide: Finding Product Information
- Opening a Ticket: Product Escalation Guidance
- How to Use Your iMedidata Account Number
- General Troubleshooting Articles
- Customer Success Center: Best Practices
- Medidata Academy: Training & Learning
NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!
Following these steps should solve your issue. If it has not, please call our Helpdesk.
TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!
Thank you for using the Medidata Customer Success Center!
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