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Rave: I've forgotten my password and PIN

ISSUE:

  • I’ve forgotten my Rave password and do not have my PIN to change/recover my account

 

Self Help & FAQs:

Q: What is the PIN Rave is asking for? I don’t remember setting this up with my Username.

A: Your PIN is assigned to you by Medidata or your company administrator. If you save your email, search for email title “PIN” or “@mdsol.com” and see if you can find your PIN there. If you can not find your PIN in email, you’ll need to call our Help Desk to get a new PIN. There is no way to give you a new PIN without contacting our Help Desk.

 

Q: I’m in a hurry, how can I make this process go faster?

A: When our agent answers the phone, please have the following items ready to go:

  • First and last name
  • Email address
  • Study/URL
  • If you have already opened a ticket, you can just provide the ticket number.

 

Q: Why do I get locked out of Rave without a PIN?

A: Due to security measures in Rave, we have a 2-factor authentication set-up. So if you forget your password and need to reset it, you can only do so if you also have your assigned PIN. By the way, after a few tries of entering your PIN incorrectly, you’re locked out of Rave.

 

Following these steps should solve your issue. If it hasn’t, please call our Help Desk.

TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!

Thank you for using Medidata’s Help Center!

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