Here is a quick sheet to help you find product specific information within the Customer Success Center. Please note to view all of the below links you must be signed in via iMedidata.
Centralized Statistical Analytics (CSA) |
Cloud Administration |
Coder |
Edge CTMS & Site Payments |
Edge Design Optimizer |
Edge RCM |
Edge Site Grants Contracting (formerly GMC) |
Edge Site Grants Planning (formerly GMP) |
Edge Study Feasibility (formerly OPAL) |
iMedidata |
Insights |
Medidata Medical Imaging
|
MEDS Reporter (formerly TotalView) (new - 10/22/2018) |
Patient Cloud & Rave eCOA |
Patient Profiles |
Rave |
RaveX |
Rave RTSM (formerly Balance) |
RACT (Risk Assessment Categorization Tool) |
Site Monitoring & Issue Management |
Validation Portal |
ADDITIONAL HELPFUL ARTICLES:
- Chat Hours
- Opening a Ticket: Product Escalation Guidance
- How to Use Your iMedidata Account Number
- General Troubleshooting Articles
- Customer Success Center: Best Practices
- Medidata Academy: Training & Learning
NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!
Following these steps should solve your issue. If it has not, please call our Helpdesk.
TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!
Thank you for using the Medidata Customer Success Center!
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