Q: WHERE DO I FIND MY ACCOUNT NUMBER?
A: You can find your new account number in your profile.
- Click on your User Name in the top right-hand corner of your iMedidata screen.
- Your Account Number will pop up above "Edit Profile."
Q: WHAT IS THE BENEFIT OF AN ACCOUNT NUMBER?
A: The account number will permit you to enter identifying information before speaking to an agent which will save time and help automate the process. As part of our commitment to making our interactions between the Helpdesk and our Customers effortless, using this account number will save both parties time on the phone.
Q: HOW DO I USE MY ACCOUNT NUMBER?
A: When you call the Help Desk you will be prompted for your account number.
Q: I’M NEW TO iMEDIDATA AND DON’T HAVE AN ACCOUNT.
A: If you are new to iMedidata, you will be given your account number when you sign up for an account.
Q: I NEED TO RESET MY PASSWORD. DOES THAT AFFECT MY ACCOUNT NUMBER?
A: Resetting your password does not change your account number. (If you need help resetting your password, please view a helpful article HERE.)
Q: IS IT OKAY TO WRITE MY ACCOUNT NUMBER DOWN?
A: Yes - just keep it in a safe place.
NOTE: If someone gets your account number they can not access your account as there is still a verification process to go through with the Helpdesk agent.
ADDITIONAL HELPFUL ARTICLES:
- Chat Hours
- Quick Guide: Finding Product Information
- Opening a Ticket: Product Escalation Guidance
- General Troubleshooting Articles
- Customer Success Center: Best Practices
- Medidata Academy: Training & Learning
Following these steps should solve your issue. If it hasn’t, please call our Helpdesk.
TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!
Thank you for using Medidata’s Customer Success Center!