iMedidata 2016.1.0 has a feature debut that will make calling the Help Desk much easier: iMedidata Account Numbers. This Help Center article will give you some best practices when it comes to using (and managing) your account number.
WHAT IS THE BENEFIT OF AN ACCOUNT NUMBER?
The account number will permit you to enter identifying information before speaking to an agent which will save time and help automate the process. As part of our commitment to making our interactions between the Help Desk and our Customers effortless, using this account number will save both parties time on the phone.
HOW DO I USE MY ACCOUNT NUMBER?
When you call the Help Desk you will be prompted for your account number.
WHERE DO I FIND MY ACCOUNT NUMBER?
You can find your new account number in your profile. Simply click on your User Name in the top right hand corner of your iMedidata screen. Your Account Number will pop up above "Edit Profile."
I’M NEW TO iMEDIDATA AND DON’T HAVE AN ACCOUNT.
If you are new to iMedidata, you will be given your account number (via email) when you sign up for an account.
I NEED TO RESET MY PASSWORD. DOES THAT AFFECT MY ACCOUNT NUMBER?
Resetting your password does not change your account number. Simply click on “I forgot my username or password” in the middle of the sign-in screen.
You will be sent an email allowing you to reset your password, and within that email will be your account number, which remains unchanged.
IS IT OKAY TO WRITE MY ACCOUNT NUMBER DOWN?
Yes - just keep it in a safe place.
NOTE: If someone gets your account number they can not access your account as there is still a verification process to go through with the Help Desk agent.