1. When completing electronic forms, first log in and then click on the desired case or the “Case Create” button if a case has not been created.
-Fill out the “Case Create” if creating a new case and then make sure to save
2. Next make sure an image or any extra documents has been uploaded if necessary.
3. Depending on the workflow, there may be more than one form that may be needed to fill out.
-First, check near the top of the screen after clicking on your case, for a “Task Form” or other kind of form as shown below and fill out the form before clicking the 'Mark Task Complete' button:
4. Then scroll down below in the “Forms” section of the case for any extra forms, these extra forms may need to be filled out and saved before clicking the 'Mark Task Complete' button at the top.