For the best user experience, we recommend that your PC meets the following specifications:
| Browser | Internet Explorer (v6 and higher) |
| Memory | 1 GB recommend |
| Operating Systems | Windows XP SP2, Windows Vista, Windows 7, Windows 8, Windows 10 |
| Internet Connectivity | High-speed Internet |
| Ports | Outbound TCP Port 443 (HTTPS) and TCP/UDP Ports 31001 and 31002 |
Following these steps should solve your issue. If it hasn’t, please call our Help Desk.
TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!
Thank you for using Medidata’s Help Center!
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