How to upgrade Java

Issue

• I need to update Java. (Java versions 1.7 u131 and greater do not require any action.)

Self-Help

TLS 1.2 can be enabled in the ADVANCED tab of the Java Control Panel. The Java Control Panel can be found here:

• Windows
• Mac OS X

NOTE: Software updates to version 1.7 are available only if the client has subscribed to Oracle's extended support (detailed screenshots). Version 1.8 can be downloaded HERE and supports TLS 1.2 by default.  

The updates affect all systems that leverage web services over HTTPS. This includes all browsers, FTP clients, and system integrations with RWS, iMedidata, EDI, etc.

ADDITIONAL HELPFUL ARTICLES:

• Chat Hours
• Medidata's Product Release Calendar + Glossary
• Quick Guide: Finding Product Information
• Opening a Ticket: Product Escalation Guidance
• How to Use Your iMedidata Account Number
• General Troubleshooting Articles
• Customer Success Center: Best Practices
• Medidata Academy: Training & Learning

NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!

Following these steps should solve your issue. If it has not, please call our Helpdesk.

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