Chat Hours

Hello! Our agents are available to chat via the blue support button on the lower right-hand side of your screen. Live agent chat hours are 9am-3pm EST, Monday through Friday.

However, if you are using the chat box outside of these hours, you can still solve your issue in our Customer Success Center by searching for keywords such as "password reset" or "security question."

Next, you will see a list of articles that can help solve your issue. Simply click the link to read the article. If the articles aren't what you need, you can open a ticket by clicking "contact us" in the chat box and open a ticket.

ADDITIONAL HELPFUL ARTICLES:

• Medidata's Product Release Calendar + Glossary
• Quick Guide: Finding Product Information
• Opening a Ticket: Product Escalation Guidance
• How to Use Your iMedidata Account Number
• General Troubleshooting Articles
• Customer Success Center: Best Practices
• Medidata Academy: Training & Learning

NOTE: If you do not have iMedidata, you do not have full access to all our resources in Medidata’s Customer Success Center. See this article in our CSC on how to sign up!

Following these steps should solve your issue. If it has not, please call our Helpdesk.

TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!

Thank you for using the Medidata Customer Success Center!