iMedidata: Top Articles & FAQs - new!

TOP FAQs:

Q: What if I can’t remember the answer to my security question or iMedidata isn't accepting my security question answer (even though I know the answer is correct)?
A: If iMedidata isn’t accepting your security answer (despite it being correct), your security answer has expired. To  Either call our Helpdesk (open 24/7) or chat with a live agent in our chatbox in the lower right-hand corner, M-F 9 am to 3 pm EST.

Q: The “Password Reset” link in the email Medidata sent isn’t working.
A: Your link has expired as it's only good for 4 hours after Medidata sends it to you. To get another link, go back into iMedidata and click on “I forgot my username or password.”

Q: Where are my training certificates in iMedidata? Can I save them?
A: Your certificates are in your Tasks Panel on the right-hand side. Click on eLearning, which will take you to a screen where you can click on the PDF of the certificate you want to view or download.

Q: What if I have already completed the course in a different system and have my eLearning Certificates?
A: The decision to override an eLearning course can only be taken by the Sponsor team. You can consult with your line manager or direct point of contact from the Study team to see if the Course can be waived.

Top iMedidata Articles:

• How Do I Activate My Account
• My eLearning Course Isn’t Marked as Complete
• I can't log in because I’ve forgotten my password or security question answer
• Single Sign-On Authorization
• How Do I Enable Two-Factor Authentication
• How Do I Disable Two-Factor Authentication
• How Do I Link Two or More Accounts
• How Do I Link my Rave & iMedidata Accounts
• iMedidata Trainings & eLearnings via Medidata Academy

Other iMedidata Sections:

• iMedidata Release Note Summaries
• iMedidata Known & Resolved Issues
• iMedidata Product Self-Help

Helpful Medidata Articles:

• Chat Hours
• Medidata's Product Release Calendar + Glossary
• Quick Guide: Finding Product Information
• Opening a Ticket: Product Escalation Guidance
• How to Use Your iMedidata Account Number
• General Troubleshooting Articles
• Customer Success Center: Best Practices
• Medidata Academy: Training & Learning
• Open a Ticket Online
• Helpdesk Phone Numbers

TIP: We are always working on ways to make our products work better for you, so remember to “follow” this article so when new solutions are posted, you’ll get an email alerting you!

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