Customer Self-Help

Medidata Platform Notifications

• Rave EDC's security model is now aligned with Cloud Administration. Users only have access to sites explicitly assigned in Cloud Administration for Rave EDC, Rave Standard Reports, and other Rave Modules.
• Enable Two-Factor Authentication on Your Medidata Account (Required in 2021)
• Chat Support
• Medidata's Product Release Calendar + Glossary - UPDATED 10/16/2018
• TLS 1.2 & Entrust Certificate - FTP Update 10/29/2018
• Medidata Product Helpdesk and Patient Cloud / Device Support Telephone Numbers

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General Troubleshooting Articles

• Accessing the Medidata Platform from Older Browser Versions
• I can't sign into the Medidata Platform
• How to upgrade Java
• FTP Client Setup
• FTP Password Reset for 3rd Generation Servers
• PDF Generator: I Do Not See a Data PDF File I Generated

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Customer Success Center Best Practices

• Quick Guide: Finding Product Information
• Opening a Ticket: Product Issue Escalation Guidance
• Full Access to the Medidata's Customer Success Center via iMedidata
• How to Follow a Section or Article
• How to Use Your iMedidata Account Number
• Using CC on Submit a Request (Ticket)

Medidata Academy: Training & eLearning

• Course Catalog
• Course Catalog Roadmaps
• Product Certifications
• Rave Public Courses
• Accessing eLearning and Medidata Rave (Legacy)
• Accessing eLearning and Medidata Rave

iMedidata

• iMedidata: Top Articles & FAQs - new!
• iMedidata: How do I activate my account?
• iMedidata: How do I find/save my training certificate?
• iMedidata: I can't log in because I’ve forgotten my password or security question answer
• iMedidata: Trainings & eLearnings
• iMedidata: How Do I Link My Two (or more) iMedidata Accounts?

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Medidata Medical Imaging: Clinical Trial Solutions

• How do I change my Password?
• Viewing and Updating Your Profile Information MMI: Clinical Trial Solutions
• Logging In to Medidata Medical Imaging: Clinical Trial Solutions
• What are the Recommended PC Specifications for Medidata Medical Imaging: Clinical Trial Solutions?
• Firewall Issues: MMI Outbound Connectivity Blocked and IP Addresses
• What are the System Requirements for Medidata Medical Imaging?

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Medidata Medical Imaging: Commercial Imaging

• Medical Imaging: How Do I Change My Password?
• Viewing and Updating Your Profile Information MMI: Hospital Solutions
• What are the Recommended PC Specifications for Medidata Medical Imaging:Hospital Solutions
• Creating & Editing an Initiative
• Participant User Guide
• InteleSEND Configuration

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Patient Cloud Suite

• How do I Install and Update the Patient Cloud App for Android?

Rave

• Classic Rave Self-Serve PIN (Re)Set Guide
• Rave: I've forgotten my password and PIN
• Rave: How do I find/save my training certificate?
• Rave: Trainings & eLearnings
• Rave: I want to close / cancel a query
• Rave Reports: Network Failure Error

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