Customer Self-Help
Articles Offering DIY Solutions to Issues
Medidata Platform Notifications
- iMedidata Production Planned Downtime Saturday, November 10th
- iMedidata Innovate Planned Maintenance - Saturday, November 3rd
- Chat Hours
- Medidata's Product Release Calendar + Glossary - UPDATED 10/16/2018
- TLS 1.2 & Entrust Certificate - FTP Update 10/29/2018
- Medidata Helpdesk (Support) Telephone Numbers
General Troubleshooting Articles
- Accessing the Medidata Platform from Older Browser Versions
- I can't sign into the Medidata Platform
- How to upgrade Java
- FTP Client Setup
- FTP Password Reset for 3rd Generation Servers
- PDF Generator: I Do Not See a Data PDF File I Generated
Customer Success Center Best Practices
Medidata Academy: Training & eLearning
- How to install Adobe Flash Player for eLearnings & trainings
- Course Catalog
- Course Catalog Roadmaps
- Product Certifications
- Rave Public Courses
- Accessing eLearning and Medidata Rave (Legacy)
iMedidata
- iMedidata: Top Articles & FAQs - new!
- iMedidata: How do I activate my account?
- iMedidata: How do I find/save my training certificate?
- iMedidata: I can't log in because I’ve forgotten my password or security question answer
- iMedidata: Trainings & eLearnings
- iMedidata: How Do I Link My Two (or more) iMedidata Accounts?
Medidata Medical Imaging: Clinical Trial Solutions
- How do I change my Password?
- Viewing and Updating Your Profile Information MMI: Clinical Trial Solutions
- Logging In to Medidata Medical Imaging: Clinical Trial Solutions
- What are the Recommended PC Specifications for Medidata Medical Imaging: Clinical Trial Solutions?
- Firewall Issues: MMI Outbound Connectivity Blocked
- What are the System Requirements for Medidata Medical Imaging?
Medidata Medical Imaging: Commercial Imaging
- Medical Imaging: How Do I Change My Password?
- Viewing and Updating Your Profile Information MMI: Hospital Solutions
- What are the Recommended PC Specifications for Medidata Medical Imaging:Hospital Solutions
- Creating & Editing an Initiative
- Participant User Guide
- InteleSEND Configuration
Patient Cloud Suite
Rave
- Rave: I've forgotten my password and PIN
- Rave: How do I find/save my training certificate?
- Rave: Trainings & eLearnings
- Rave: I want to close / cancel a query
- Rave Reports: Network Failure Error
- Rave: Navigation and how to find my eCRFs