Customer Self-Help

Medidata Platform Notifications

• Chat Hours
• Medidata's Product Release Calendar + Glossary - UPDATED 10/16/2018
• TLS 1.2 & Entrust Certificate - FTP Update 10/8/2018
• Medidata Helpdesk (Support) Telephone Numbers
• Service Alert Article
• Rave: Dormant Account Removal - Updated 5/23/2016

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General Troubleshooting Articles

• Accessing the Medidata Platform from Older Browser Versions
• I can't sign into the Medidata Platform
• How to upgrade Java
• FTP Client Setup
• FTP Password Reset for 3rd Generation Servers
• PDF Generator: I Do Not See a Data PDF File I Generated

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Customer Success Center Best Practices

• Quick Guide: Finding Product Information
• Opening a Ticket: Product Issue Escalation Guidance
• Full Access to the Medidata's Customer Success Center via iMedidata
• How to Follow a Section or Article
• How to Use Your iMedidata Account Number
• Using CC on Submit a Request (Ticket)

Medidata Academy: Training & eLearning

• How to install Adobe Flash Player for eLearnings & trainings
• Course Catalog
• Course Catalog Roadmaps
• Product Certifications
• Rave Public Courses
• Accessing eLearning and Medidata Rave (Legacy)

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iMedidata

• iMedidata: Top Articles & FAQs - new!
• iMedidata: How do I activate my account?
• iMedidata: How do I find/save my training certificate?
• iMedidata: I can't log in because I’ve forgotten my password or security question answer
• iMedidata: Trainings & eLearnings
• iMedidata: How Do I Link My Two (or more) iMedidata Accounts?

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Medidata Medical Imaging: Clinical Trial Solutions

• How do I change my Password?
• Viewing and Updating Your Profile Information MMI: Clinical Trial Solutions
• Logging In to Medidata Medical Imaging: Clinical Trial Solutions
• What are the Recommended PC Specifications for Medidata Medical Imaging: Clinical Trial Solutions?
• Firewall Issues: MMI Outbound Connectivity Blocked
• What are the System Requirements for Medidata Medical Imaging?

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Medidata Medical Imaging: Commercial Imaging

• Medical Imaging: How Do I Change My Password?
• Viewing and Updating Your Profile Information MMI: Hospital Solutions
• What are the Recommended PC Specifications for Medidata Medical Imaging:Hospital Solutions
• Creating & Editing an Initiative
• Participant User Guide
• InteleSEND Configuration

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Patient Cloud Suite

• How do I Install and Update the Patient Cloud App for Android?

Rave

• Rave: I've forgotten my password and PIN
• Rave: How do I find/save my training certificate?
• Rave: Trainings & eLearnings
• Rave: I want to close / cancel a query
• Rave Reports: Network Failure Error
• Rave: Navigation and how to find my eCRFs

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