Customer Self-Help
Articles Offering DIY Solutions to Issues
Medidata Platform Notifications
- TLS 1.2 & Entrust Certificate - FTP Update 7/13/2018
- Medidata Help Desk (Support) Telephone Numbers
- Notification: Browser Vulnerability Alert - Update 9/28/2017
- Service Alert Article
- Rave: Dormant Account Removal - Updated 5/23/2016
- Browser Vulnerability Alert (Korean: 브라우저 취약성 경고)
General Troubleshooting Articles
- iMedidata: I’m having trouble logging in / I’ve forgotten my password
- iMedidata: How Do I Activate My Account?
- iMedidata: How do I find/save my training certificate?
- Rave: I've forgotten my password and PIN
- Rave: How do I find/save my training certificate?
- How do I Upgrade Java?
Customer Success Center Best Practices
- Opening a Ticket: Product Issue Escalation Guidance
- How to Use Your iMedidata Account Number
- Using CC on Submit a Request (Ticket)
- Customer Success Center: How to Follow an Article or Section
- How to Find Product Info in the Medidata Knowledge Space
- Customer Success Center: How to Use Search
Medidata Academy: Training & eLearning
Medidata Medical Imaging: Clinical Trial Solutions
- How do I change my Password?
- Viewing and Updating Your Profile Information MMI: Clinical Trial Solutions
- Logging In to Medidata Medical Imaging: Clinical Trial Solutions
- What are the Recommended PC Specifications for Medidata Medical Imaging: Clinical Trial Solutions?
- Firewall Issues: MMI Outbound Connectivity Blocked
- What are the System Requirements for Medidata Medical Imaging?
Medidata Medical Imaging: Commercial Imaging
- How Do I Change My Password?
- Viewing and Updating Your Profile Information MMI: Hospital Solutions
- What are the Recommended PC Specifications for Medidata Medical Imaging:Hospital Solutions
- Creating & Editing an Initiative
- Participant User Guide
- InteleSEND Configuration