Customer Self-Help
Articles Offering DIY Solutions to Issues
Medidata Platform Notifications
- Rave EDC's security model is now aligned with Cloud Administration. Users only have access to sites explicitly assigned in Cloud Administration for Rave EDC, Rave Standard Reports, and other Rave Modules.
- iMedidata Innovate Planned Maintenance - Saturday, November 3rd
- Chat Support
- Medidata's Product Release Calendar + Glossary - UPDATED 10/16/2018
- TLS 1.2 & Entrust Certificate - FTP Update 10/29/2018
- Medidata Product Helpdesk and Patient Cloud / Device Support Telephone Numbers
General Troubleshooting Articles
- Accessing the Medidata Platform from Older Browser Versions
- I can't sign into the Medidata Platform
- How to upgrade Java
- FTP Client Setup
- FTP Password Reset for 3rd Generation Servers
- PDF Generator: I Do Not See a Data PDF File I Generated
Customer Success Center Best Practices
Medidata Academy: Training & eLearning
- How to install Adobe Flash Player for eLearnings & trainings
- Course Catalog
- Course Catalog Roadmaps
- Product Certifications
- Rave Public Courses
- Accessing eLearning and Medidata Rave (Legacy)
iMedidata
- iMedidata: Top Articles & FAQs - new!
- iMedidata: How do I activate my account?
- iMedidata: How do I find/save my training certificate?
- iMedidata: I can't log in because I’ve forgotten my password or security question answer
- iMedidata: Trainings & eLearnings
- iMedidata: How Do I Link My Two (or more) iMedidata Accounts?
Medidata Medical Imaging: Clinical Trial Solutions
- How do I change my Password?
- Viewing and Updating Your Profile Information MMI: Clinical Trial Solutions
- Logging In to Medidata Medical Imaging: Clinical Trial Solutions
- What are the Recommended PC Specifications for Medidata Medical Imaging: Clinical Trial Solutions?
- Firewall Issues: MMI Outbound Connectivity Blocked and IP Addresses
- What are the System Requirements for Medidata Medical Imaging?
Medidata Medical Imaging: Commercial Imaging
- Medical Imaging: How Do I Change My Password?
- Viewing and Updating Your Profile Information MMI: Hospital Solutions
- What are the Recommended PC Specifications for Medidata Medical Imaging:Hospital Solutions
- Creating & Editing an Initiative
- Participant User Guide
- InteleSEND Configuration
Patient Cloud Suite
Rave
- Classic Rave Self-Serve PIN (Re)Set Guide
- Rave: I've forgotten my password and PIN
- Rave: How do I find/save my training certificate?
- Rave: Trainings & eLearnings
- Rave: I want to close / cancel a query
- Rave Reports: Network Failure Error