Click here to view Patient Cloud contact numbers
Product & RTSM Helpdesk Phone Numbers
|
Toll-Free |
1-866-MEDIDATA (633-4328) |
|
Direct |
1-951-821-2621 |
|
Fax |
1-973-954-5621 |
|
Toll-Free Fax |
1-877-743-2350 |
|
E-mail PRODUCT: E-Mail RTSM: | |
|
Hours |
24 hours a day, 7 days a week |
|
Languages |
English, Spanish, German, French, Italian, Bulgarian are supported with native speakers during respective business hours. Translation Services are engaged during off hours and occasionally during peak calling times. |
Japan Helpdesk
|
Toll-Free |
0120-543-675 |
|
Fax |
+81-3-5795-0860 |
|
| |
|
Hours |
Mon - Fri, 9 AM to 8 PM JPN |
China/Korea Helpdesk
|
Phone |
China: 400 882 2034 (shared toll) Korea: 02-6022-2403 (toll free) |
|
| |
|
Hours |
China: Mon - Fri, 8 AM to 8 PM CST Korea: Mon - Fri, 9 AM to 9 PM KST |
|
Languages |
Korean and Mandarin are supported with native speakers during respective business hours. Translation Services are engaged during off hours and occasionally during peak calling times. |
Worldwide Product & RTSM Support Toll-Free Telephone Numbers
|
Email PRODUCT: Email RTSM: | |
|
Hours |
24 hours a day, 7 days a week |
|
COUNTRY |
TYPE |
PHONE # |
|
Argentina |
Toll-Free Number |
0 800 6662940 |
|
Armenia |
Toll-Free Number |
60465979 |
|
Australia |
Toll-Free Number |
1 800 186 549 |
|
Austria |
Toll-Free Number |
0800 677 658 |
|
Bahamas |
Toll-Free Number |
1 800 205 0035 |
|
Bahrain |
Toll-Free Number |
800 04 268 |
|
Belarus |
Toll-Free Number |
88 2000 110009 |
|
Belgium |
Toll-Free Number |
0800 49 414 |
|
Bolivia |
Toll-Free Number |
800101875 |
|
Brazil |
Toll-Free Number |
0800 891 4809 |
|
Bulgaria |
Toll-Free Number |
00800 110 0163 |
|
Canada |
Toll-Free Number |
1 866 232 9966 |
|
Chile |
Toll-Free Number |
800 914644 |
|
China |
Shared-toll Number |
400 882 2034 |
|
Colombia |
Toll-Free Number |
01 800 915 5929 |
|
Costa Rica |
New Toll-Free No. |
0 800 032 0116 |
|
Croatia |
Toll-Free Number |
0 800 222 879 |
|
Cyprus |
Toll-Free Number |
800 98401 |
|
Czech Republic |
Toll-Free Number |
800 900 359 |
|
Denmark |
Toll-Free Number |
80 883 736 |
|
Dominican Republic |
Toll-Free Number |
1 888 751 4457 |
|
Egypt |
Toll-Free Number |
800 000 0988 |
|
El Salvador |
Toll-Free Number |
800 6406 |
|
Estonia |
Toll-Free Number |
800 0100 161 |
|
Finland |
Toll-Free Number |
0 800 111059 |
|
France |
Toll-Free Number |
0805 102 387 |
|
Georgia |
Geo |
706770584 |
|
Germany |
Toll-Free Number |
0800 589 1595 |
|
Greece |
Toll-Free Number |
00800 12 6855 |
|
Guam |
Toll-Free Number |
1 866 383 1497 |
|
Honduras |
Toll-Free Number |
800 2791 9275 |
|
Hong Kong S.A.R., China |
Toll-Free Number |
800 903 240 |
|
Hungary |
Toll-Free Number |
06 800 17376 |
|
Iceland |
Toll-Free Number |
800 82 62 |
|
India |
Toll-Free Number |
000 800 100 6771 |
|
Indonesia |
Toll-Free Number |
001 803 011 4100 |
|
Ireland |
Toll-Free Number |
1800 93 1096 |
|
Israel |
Toll-Free Number |
1 809 214 489 |
|
Italy |
Toll-Free Number |
800 987 161 |
|
Japan |
Toll-Free Number |
0120 543 675 |
|
Korea |
Toll-Free Number |
02 6022 4206 |
|
Latvia |
Toll-Free Number |
800 02683 |
|
Lebanon |
Toll-Free Number |
855 897 4711 |
|
Lithuania |
Toll-Free Number |
8 800 30430 |
|
Luxembourg |
Toll-Free Number |
800 2 6712 |
|
Malaysia |
Toll-Free Number |
1 800 80 3763 |
|
Malta |
Toll-Free Number |
800 62024 |
|
Mexico |
Toll-Free Number |
001 866 356 2083 |
|
Monaco |
Toll-Free Number |
800 93408 |
|
Netherlands |
Toll-Free Number |
0800 949 4567 |
|
New Zealand |
Toll-Free Number |
0 800 448 077 |
|
Norway |
Toll-Free Number |
800 10 973 |
|
Panama |
Toll-Free Number |
00 800 226 4733 |
|
Peru |
Toll-Free Number |
800 53244 |
|
Philippines |
Toll-Free Number |
01 800 1 114 0198 |
|
Poland |
Toll-Free Number |
00 800 121 1660 |
|
Portugal |
Toll-Free Number |
800 860 241 |
|
Romania |
Toll-Free Number |
0 800 89 5002 |
|
Russia |
Toll-Free Number |
8 10 8002 7803011 |
|
San Marino |
Toll-Free Number |
800 923 042 |
|
Serbia |
Toll-Free Number |
0 800 190 179 |
|
Singapore |
Toll-Free Number |
800 1204375 |
|
Slovakia |
Toll-Free Number |
0 800 042 159 |
|
Slovenia |
Toll-Free Number |
0 800 80139 |
|
South Africa |
Toll-Free Number |
0 800 064 557 |
|
South Korea |
Toll-Free Number |
02 6022 2403 |
|
Spain |
Toll-Free Number |
800 098 040 |
|
Sweden |
Toll-Free Number |
0200 898 729 |
|
Switzerland |
Toll-Free Number |
0800 56 26 75 |
|
Taiwan, China |
Toll-Free Number |
00 801 126916 |
|
Thailand |
Toll-Free Number |
001 800 12 066 5310 |
|
Trinidad and Tobago |
Toll-Free Number |
1 800 205 4733 |
|
Turkey |
Toll-Free Number |
00 800 1420 31101 |
|
Ukraine |
Toll-Free Number |
0800504788 |
|
United Arab Emirates |
Toll-Free Number |
800 017 5857 |
|
United Kingdom |
Toll-Free Number |
0800 001 5212 |
|
United States |
Direct |
1 951 821 2621 |
|
United States |
Toll-Free Number |
1 866 633 4328 |
|
United States |
Fax |
1 973 954 5621 |
|
United States |
Toll-Free Fax |
1 877 743 2350 |
|
United States Minor Outlying Islands |
Toll-Free Number |
1 866 383 1497 |
|
Uruguay |
Toll-Free Number |
000 413 598 3535 |
|
Venezuela |
Toll-Free Number |
800 162 7455 |
|
Vietnam |
Toll-Free Number |
1800 4896 |
Patient Cloud / Device Support Phone Numbers
|
| |
|
Hours |
24 hours a day, 7 days a week |
|
Languages |
English, Spanish, German, French, Mandarin, Korean are supported with native speakers during respective business hours. Translation Services are engaged during off hours and occasionally during peak calling times. |
|
COUNTRY |
TYPE |
PHONE # |
|
US |
Toll-Free Number |
877-338-2778 (877-DEV-ASST) |
|
Australia |
Toll-Free Number |
1800 411 851 |
|
Argentina |
Toll-Free Number |
0800 444 1591 |
|
Austria |
Toll-Free Number |
0800 006078 |
|
Belarus |
Toll-Free Number |
88 2000 110999 |
|
Belgium |
Toll-Free Number |
0800 38939 |
|
Bosnia and Herzegovina |
Toll-Free Number |
0800 83035 |
|
Brazil |
Toll-Free Number |
0800 761 1572 |
|
Bulgaria |
Toll-Free Number |
00800 2100382 |
|
Canada |
Toll-Free Number |
1877 574 3403 |
|
Chile |
Toll-Free Number |
800 914676 |
|
China |
Toll-Free Number |
4001202389 |
|
Colombia |
Toll-Free Number |
01 800 518 2808 |
|
Costa Rica |
Toll-Free Number |
0 800 032 0117 |
|
Croatia |
Toll-Free Number |
0 800 806 281 |
|
Cyprus |
Toll-Free Number |
800 98397 |
|
Czech Republic |
Toll-Free Number |
800 143323 |
|
Denmark |
Toll-Free Number |
80888234 |
|
Dominican Republic |
Toll-Free Number |
1800 148 5503 |
|
Egypt |
Toll-Free Number |
00800 000099 |
|
Estonia |
Toll-Free Number |
800 011 1601 |
|
Finland |
Toll-Free Number |
0800 915652 |
|
France |
Toll-Free Number |
0805 101478 |
|
Georgia |
Geo |
0706 777944 |
|
Germany |
Toll-Free Number |
0800 525 0268 |
|
Greece |
Toll-Free Number |
800 128317 |
|
Guatemala |
Toll-Free Number |
1 800 375 0052 |
|
Hong Kong S.A.R., China |
Toll-Free Number |
800 905726 |
|
Hungary |
Toll-Free Number |
0680019586 |
|
India |
Toll-Free Number |
000 800 9190350 |
|
Ireland |
Toll-Free Number |
1800 936968 |
|
Indonesia |
Toll-Free Number |
0078030114377 |
|
Israel |
Toll-Free Number |
1 809 216 363 |
|
Italy |
Toll-Free Number |
800 977538 |
|
Japan |
Toll-Free Number |
006633813030 (non-IP Phone) |
|
Kazakhstan |
Toll-Free Number |
800 080 8311 |
|
Kenya |
Toll-Free Number |
0800 000048 |
|
Latvia |
Toll-Free Number |
80004123 |
|
Lithuania |
Toll-Free Number |
880030591 |
|
Malaysia |
Toll-Free Number |
1800 81 3956 |
|
Mexico |
Toll-Free Number |
001 866 629 6602 |
|
Moldova |
Geo (via Romania) |
+40 (31) 2294534 |
|
Netherlands |
Toll-Free Number |
0800 9494654 |
|
New Zealand |
Toll-Free Number |
0800 447804 |
|
Nigeria |
Toll-Free Number |
7080601299 |
|
Norway |
Toll-Free Number |
800 16673 |
|
Oman |
Toll-Free Number |
800 74251 |
|
Panama |
Toll-Free Number |
+507 800 0140 |
|
Peru |
Toll-Free Number |
0 800 54782 |
|
Philippines |
Toll-Free Number |
1 800 1 114 2339 |
|
Poland |
Toll-Free Number |
00 800 121 4416 |
|
Portugal |
Toll-Free Number |
800 855259 |
|
Qatar |
Toll-Free Number |
00800 101503 |
|
Romania |
Toll-Free Number |
800 410135 |
|
Russia |
Toll-Free Number |
8800 7073827 |
|
Saudi Arabia |
Toll-Free Number |
800 850 0109 |
|
Serbia |
Toll-Free Number |
0 800 191077 |
|
Singapore |
Toll-Free Number |
800 1206095 |
|
Slovakia |
Toll-Free Number |
080 0001796 |
|
South Africa |
Toll-Free Number |
0800 988829 |
|
South Korea |
Toll-Free Number |
00 79814 8008081 |
|
Spain |
Toll-Free Number |
800 600213 |
|
Sri Lanka |
Toll-Free Number |
072 010 1649 |
|
Sweden |
Toll-Free Number |
0200896347 |
|
Switzerland |
Toll-Free Number |
0800 56 26 79 |
|
Taiwan, China |
Toll-Free Number |
008 011 36237 |
|
Thailand |
Toll-Free Number |
1 8000 12462 |
|
Turkey |
Toll-Free Number |
0800 6214545 |
|
Ukraine |
Toll-Free Number |
00800 500769 |
|
United Arab Emirates |
Toll-Free Number |
800 018 7065 |
|
United Kingdom |
Toll-Free Number |
0800 0151348 |
|
Uruguay |
Toll-Free Number |
000 413 598 5747 |
|
Vietnam |
Toll-Free Number |
1 800 400071 |