General Troubleshooting Articles
This section contains basic DIY articles on general computer issues that you can solve yourself.
- Accessing the Medidata Platform from Older Browser Versions
- I can't sign into the Medidata Platform
- How to upgrade Java
- FTP Client Setup
- FTP Password Reset for 3rd Generation Servers
- PDF Generator: I Do Not See a Data PDF File I Generated
- Opening Microsoft Edge in Incognito “Private” Mode
- Opening Opera in Incognito “Private” Mode
- Opening Internet Explorer in Incognito “Private” Mode
- Opening Mozilla Firefox in Incognito “Private” Mode
- Opening Google Chrome in Incognito “Private” Mode
- Why Is My Computer Slow, Finding Errors, and Pages Are Freezing?
- How do I take a Screenshot with my PC?
- IE: Problem Viewing MP4 Videos on Internet Explorer
- How Do I Set My Computer to 'Compatibility Mode'?
- How Do I Enable File Download in Internet Explorer (IE)?
- How Do I Clean the Cache in Google Chrome?
- How Do I Clean the Cache in Internet Explorer 8, 9, 10, 11?
- How Do I Clean the Cache in Firefox 24?
- How Do I Clean the Cache in Firefox 21+ For Mac?
- How Do I Clean the Cache in Apple Safari?